Reviews
⭐⭐⭐⭐⭐ At Fire Line Equipment, your feedback is at the heart of everything we do. Product and performance reviews give us valuable insights into what we’re doing well and where we can improve. Your honest opinions help us refine our products, improve our services, and make sure your experience exceeds expectations. Reviews also guide future customers, building trust and transparency within our community.
✅ If you’d like to share your experience, our service customers can leave a Google review here: Fire Line Equipment Google Reviews
| 5 star | 89% | |
| 4 star | 6% | |
| 3 star | 3% | |
| 2 star | 1% | |
| 1 star | 1% |
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Thank you for your 5-star review and for your purchase! We truly appreciate your support and hope you enjoy your Liberty Flag Pole System!
ON TIME
We’re glad we could deliver prompt service. Thank you for your review! Please let us know if we can provide you with more Hale Fire Pump Parts!
Thank you for the 5-star review! We’re so glad to hear that your experience purchasing the Hale VPS Pump Shift Assembly exceeded your expectations. We truly appreciate your feedback and are here for any future needs. If you have any questions or need further assistance, don’t hesitate to reach out!
Website is easy to manipulate, customer service is fantastic and delivery was very quick.
🔥 We’re not saying our website has superpowers…🪄 but if it did, “easy to navigate” would definitely be on its résumé. We’ve spent a lot of time making sure clicking, browsing, and ordering feels less like solving a puzzle and more like a smooth victory lap—so it’s great to hear that came through.
As for our customer service, we’ll be sure to let them know they’ve officially been labeled fantastic (they may frame this review and casually show it off). And lightning-fast delivery? We like to think our parcels move with purpose and a strong sense of punctuality.
Thanks a ton for taking the time to share your experience. Reviews like this keep us smiling, motivated, and just a little bit smug—in the best possible way. We hope to see you back again soon!
16 years purchasing fire truck parts and this is by far one of the best suppliers, providing quality service, pricing and key communication.
Thank you for the kind words and for trusting us for your replacement part needs. Hearing that, after 16 years of purchasing fire truck parts, you consider us one of the best suppliers truly means a lot. We’re proud to provide quality products, fair pricing, and clear communication, and we look forward to continuing to support your operations.
Great organization. Will continue to shop here.
Thank you for the great feedback! We truly appreciate your support and are glad to hear you had a positive experience. We look forward to continuing to serve you and appreciate your business.
Thank you! We strive to stock, provide, and ship quality service, refurbishment, used fire trucks, and fire truck parts to fire departments and fire apparatus service providers nationwide. Delivering reliable products and exceptional service is always our goal, and we truly appreciate your support.
Very easy to order part fit perfectly. We have 98 American LaFrance figure parts would be hard to find if still available. But Fire Line Equipment had it the part like the original one that came with the truck. Thanks again for fast service and delivery
Thank you for the great review! We’re glad the part was easy to order and fit perfectly. Finding parts for a 1998 American LaFrance can definitely be a challenge, so we’re happy we could provide an exact match to the original. We truly appreciate your trust in Fire Line Equipment and are glad our fast service and delivery met your needs. Thanks again!
Thank you! We strive to stock, provide, and ship quality service, refurbishment, used fire trucks, and fire truck parts to fire departments and fire apparatus service providers nationwide. Delivering reliable products and exceptional service is always our goal, and we truly appreciate your support.
Thank you for the quick response in getting our part to us. We will use you again in the future.
Thank you for your kind review! We’re glad we could get your part to you quickly. We truly appreciate your business and look forward to working with you again in the future.
Thank you for your support! We take it seriously to stock and provide top-quality service, refurbished and used fire trucks, and all the parts fire departments and service providers need nationwide. That said, we like to have a little fun too—think of us as your reliable fire truck pit crew, keeping everything running smoothly (and maybe saving the day along the way) 🚒💪.
fast and easy
Fast and easy? Sounds like you just described our coffee-making skills too 😄. Seriously though, we’re thrilled your experience was quick and hassle-free—thanks for the feedback!
—The Fire Line Equipment Team
Excellent service qui v k delivery
Thank you for your feedback! We’re thrilled to hear you experienced excellent service and quick delivery. At Fire Line Equipment, we strive to make every order smooth and timely, and it’s great to know we hit the mark.
—The Fire Line Equipment Team
Easy to place an order. Fast shipping
We’re thrilled your order was as easy as pie and arrived faster than a firetruck on a call! 🚒💨 Thanks for letting us know—it’s always great to hear when we make things smooth and speedy for our customers.
—The Fire Line Equipment Team
Shipping was outrageous, $31 to ship a small door handle was a bit much
Thank you for sharing your feedback. We understand that shipping costs can be frustrating, especially for smaller items. Unfortunately, carrier rates have increased significantly due to inflation, fuel surcharges, and handling fees, which impacts shipping costs across the industry. We do our best to keep these charges as low as possible while ensuring parts are shipped promptly and arrive safely. We truly appreciate your business and hope to serve you again.
When it comes to online shopping, Fire Line Equipment sets the standard for professional online shop and excellent communication. Excellent Job
Thank you for the excellent review! We truly appreciate your kind words. Providing a professional online shopping experience and clear, timely communication is very important to us, and we’re glad it shows. Thank you for choosing Fire Line Equipment—we look forward to serving you again.
Efficient and accurate. thanks
Thank you for the great feedback! We’re thrilled to hear everything was efficient and accurate—like a well-oiled machine running at peak performance. ⚙️🚒 Your support keeps us motivated to keep things smooth and precise for all our customers!
—The Fire Line Equipment Team
Brilliant service! Quality products in stock that are essential to light apparatus repair.
Thank you for your business!
Fire Line Equipment has very clear website, very fast shipping; excellent service.
Thank you for your business!
Excellent
Thank you for your business!
Service is always top notch
Thank you for your business!
Great customer service & prompt delivery.
Thanks for the feedback! After 20 years in the fire service business, we’re glad to hear our customer service and prompt delivery continue to make a difference.
Super fast shipping!
Thank you for your business!
Fast and Efficient!
Great service from calling in making sure the order was placed correctly. Fast shipping, and the correct fitting part. The best of having a website and personal customer service. I will definitely use you guys in the future when needing parts.
Thank you for the wonderful review! We’re glad our team could help make sure your order was placed correctly and that you received the right part quickly. We work hard to combine the convenience of our website with personalized customer service, so it means a lot to hear that stood out to you. We truly appreciate your trust and look forward to helping you again whenever you need parts.
Ordered one day and received the next day. Price was the cheapest that I found.
Thank you for your feedback! We’re glad you received your order so quickly and found our pricing competitive. We always strive to provide fair pricing and excellent value while delivering fast, reliable service. We appreciate your business and look forward to serving you again.
Good price and FAST shipping.
Good price and FAST shipping? We like to think our packages might secretly have rocket boosters 🚀😄. So glad it got to you quickly—and your wallet didn’t even notice!
—The Fire Line Equipment Team
Fast Service. Received what I ordered, and it worked perfectly.
Thank you for your feedback! We’re glad your order was processed with speed and precision, and that the part performed flawlessly upon arrival. At Fire Line Equipment, we aim for efficiency in every transaction and reliability in every product—your experience shows we’re hitting our targets.
—The Fire Line Equipment Team
Product was as described however the shipping cost was extremely unreasonable given the product ordered. Purchased two very small gaskets for less than $23. Shipping was charged at $28 which is completely ridiculous. While I understand that sometimes shipping costs are automated this is something that will prevent further purchases from my company. You need to do a better job of regulating these charges to be more in line with reality.
Thank you for your feedback and for bringing this to our attention. We completely understand your frustration with shipping costs. Over the past two years, shipping expenses have increased dramatically—sometimes by tenfold—which has made it challenging to keep charges low, especially for small orders. We are continuously looking for ways to provide fair and reasonable shipping while maintaining reliable and fast delivery. We truly value your business and hope to find solutions that make future orders more cost-effective for you.
Great service
Thank you for your feedback! We’re thrilled to hear our service met your expectations. At Fire Line Equipment, we strive for operational excellence—streamlined processes, precise communication, and rapid response times—so every interaction is as smooth and effective as possible.
—The Fire Line Equipment Team
Kirk Neidermeyer provided excellent customer service.
He helped me with all my questions and help me complete my purchase.
The only observation is that my shipment didn’t arrive in the mail,
so Kirk tracked it so he could help me with the follow-up.
Thanks for the shout-out! We’re so glad Kirk could help—he’s our eComm Employee of the Year and basically a superhero in disguise. 🦸♂️ Tracking down your shipment and answering all your questions? Just another day in the life of Kirk! We’re lucky to have him, and we’re even luckier to have customers like you.
I DIDNT RECEIVE IT
Hi Michael – thanks for your input. Looks like your order was placed on 9/5/2025. Did you notice that the item says that orders for the custom panel “Typically ship in 2 – 3 weeks”. We are at just about two weeks since your order was placed. That being said, we will follow up with our vendor today to get you an updated delivery date.
Great customer experience.
Thank you for the GREAT CUSTOMER EXPERIENCE!
Excellent
Excellent? Well, we’ll take that as a standing ovation 👏😄! Seriously though, we’re thrilled you had a great experience—thanks for the feedback!
—The Fire Line Equipment Team
Got the part unbelievable fast
“Unbelievably fast,” you say? Sounds like our shipping team might secretly have jet packs 😏✈️. We’re so glad your part arrived quickly—thanks for the fantastic feedback!
—The Fire Line Equipment Team
Easy to use website. Part arrived very fast. Thanks!
Thank you for your kind words! We’re delighted to hear that our website was easy to navigate and that your part arrived with impressive celerity. Your feedback truly brightens our day, and we’re thrilled to have made your experience smooth and enjoyable.
—The Fire Line Equipment Team
Fast Shipping!
Fast shipping, you say? We like to think of it as a cross between a Formula 1 car, a dragster, and a speedboat—zooming your order straight to your door! 🏎️🚤🏁 We’re thrilled it got to you so quickly!
—The Fire Line Equipment Team
Easy to order from, great price and speedy delivery!
Thank you for your feedback! We’re thrilled to hear that you found our website easy to use, appreciated the pricing, and were happy with the fast delivery. We look forward to serving you again soon!
—The Fire Line Equipment Team
I got just what I needed and really quick too
Well, well, well… look who got exactly what they needed, and in record time! 😎 We’re thrilled it arrived so quickly—thanks for the great feedback!
—The Fire Line Equipment Team
Exactly as needed
i had a customer with a problem with an lti ladder i spoke with jason in service he was able to help us diagnose the problem and get us the parts to fix it as well as advice on how to install the parts correctly great group of people thank you
Thanks for the shout-out! Jason swooped in like a true superhero of the fire truck service world 🦸♂️🚒—diagnosing the LTI ladder problem, getting you the right parts, and even giving installation tips like it’s no big deal. We’re lucky to have him on the team, and we’re thrilled he could save the day for you!
Really dislike the sign in now. I understand have security but doing a verification every time gets old.
Very good experience highly recommend
Wow, thank you! We’re thrilled you had such a good experience—makes us feel like we just won an award for “Best Parts and Service Ever” 🏆😄. We really appreciate your recommendation!
—The Fire Line Equipment Team
Website was very easy to navigate and located fire apparatus repair items within a few clicks of the mouse. Delivery time was as promised. Well done Fire Line Equipment.
Thank you for your kind words! We’re thrilled to hear that you found our website easy to navigate and that you were able to locate the items you needed quickly. We also appreciate your feedback on our delivery—we strive to meet our promises, and it’s great to know we hit the mark. Your support means a lot to us!
—The Fire Line Equipment Team
Customer service and delivery are great
Thank you for the shout-out! We like to think of our delivery as faster than a fire truck (well… most of the time 😉), and our customer service team works hard to make every experience smooth. We really appreciate your kind words and look forward to serving you again!
—The Fire Line Equipment Team
Great customer service
Great website, knowledgeable customer service and quick delivery!
Wow, a great website, knowledgeable customer service, and quick delivery? We’re starting to feel like we might actually be good at this 😏. Seriously though, we really appreciate your kind words—it means a lot to our team, and we’ll keep doing our best to keep you happy!
—The Fire Line Equipment Team
Easy to order from. Great communication and fast shipping!
Easy to order, great communication, and fast shipping? Stop it, you’re making the rest of us look bad 😏. Seriously though, we really appreciate your kind words—our team works hard to make every order smooth, and it’s awesome to hear it paid off!
—The Fire Line Equipment Team
Fast and efficient.!!!! Thanks.
Did you know early firefighters used buckets and hand-pulled pumps to fight fires? Imagine trying to beat a blaze with a bucket of water while yelling, “Fast and efficient!” 😄 Luckily, we’ve upgraded a bit since then.
Seriously though, we’re thrilled our service got your order to you quickly. Thanks for the feedback—we love keeping things running smoothly for heroes like you!
—The Fire Line Equipment Team
What I needed
It’s really nice to see somebody having something on stock instead of taking six months to order it. I really appreciate the fast shipping also.
We’re thrilled you got what you needed without waiting six months! And shhh… let’s keep it on the down-low that we secretly stock a ton of parts 😏. If the competition finds out, they might start camping outside our warehouse! Thanks for noticing our fast shipping!
—The Fire Line Equipment Team
No charger yet
great service
Got what I needed quickly.
Always have great pricing
Good fast service.
Thank you for your feedback! We’re glad to hear you were happy with our fast service. We appreciate your support and look forward to serving you again!
—The Fire Line Equipment Team
Easy to find online. Only received shipping info a week after purchase when I asked for it directly. Good customer service otherwise.
Thank you for your feedback! We’re glad to hear you found our website easy to navigate and that our customer service was helpful. We apologize for the delay in providing the shipping information and appreciate you bringing it to our attention—we’ll work to make this process smoother in the future.
—The Fire Line Equipment Team
Easy peasy. Had what I needed and got it in 2 days! Thank you!
Ah, the Herculean simplicity of modern commerce never ceases to astound! To procure precisely the requisite accoutrements and have them transmogrified to your domicile within a mere 48 hours—truly a feat that would confound even the most sagacious logisticians of yore. We are, of course, delighted to have facilitated such an expeditious and facile transaction.
—The Fire Line Equipment Team
Very fast shipping
Great Company to deal with.
received what was ordered and it arrived is good condition will use again
The pump transfer switch came in in a timely matter, and it was very easy to navigate the webiste